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Terms & Conditions
Terms and Conditions
These terms and conditions (Terms) govern your access to various benefits provided by our platform, including rewards such as discount codes, vouchers, and gift cards (Rewards), and other member benefits (Platform). The terms “we,” “our,” or “us” in these Terms refer to Vault Rewards Pty Ltd ABN 21 666 164 521 (Vault Rewards).
To use the Platform, you must create an account (Account). You must be at least 18 years old to create an Account and use the Platform. It is your responsibility to ensure your Account details remain confidential. You are responsible for maintaining the confidentiality of your Account details, and any activity that occurs under your Account, including any payments, whether or not they were authorised by you and made using your Account details. If you suspect or become aware of any unauthorised use of your Account, you must notify us immediately. We reserve the right to refuse registration or Account creation to any individual at our sole discretion.
The term of your member begins on the acceptance date and continues until termination. Your Membership may include entry to competitions we run. Additional terms and conditions may apply for such competitions which you must accept.
If you download or access our Platform’s mobile application version from the Apple App Store, you agree to abide by the Usage Rules stated in the App Store Terms of Service. Alternatively, if you download or access the Platform from the Google Play Store, you agree to abide by the Android, Google Inc. Terms and Conditions, including the Google App Terms of Service.
Signing Up /Membership
When you sign up for an Account on our Platform, you will also need to select a Membership. Our Platform offers various tiers of Membership with different features, benefits, and membership periods, as specified on our Platform. You agree to pay the Membership Fee mentioned on our Platform to access the benefits of your chosen Membership.
If you opt for an Ongoing Membership, your Membership Fee will be charged on a monthly basis in advance from the date you sign up (Payment Date). Your Payment Date may change at our discretion in certain circumstances (for example, if we are unable to take payment on the designated day). Your Membership will remain active for the duration of the membership period stipulated on our Platform.
We may adjust the Membership Fee for Ongoing Memberships periodically. In the event of any changes, you will receive a notification via email or through your Account at least 30 days prior to the date that the changes become effective. If you do not accept the revised fee, you may cancel your Membership by written notice by sending an email to support@vaultrewards.com.au. We will process your request as soon as possible, however, you will be charged the Membership Fee until the end of the billing period. If you do not cancel your Membership, you are deemed to accept the revised fee
Payment:
The Membership Fee must be paid in Australia Dollars (AUD) unless specified otherwise on the Platform. The Membership Fee is non-refundable and cannot be cancelled once it has been paid.
We offer various payment options on the Platform, including Square, a third-party payment processor. The payment method you choose may be subject to additional terms and conditions imposed by the relevant third-party payment processor. By using a third-party payment processor, you agree to the applicable terms and conditions. If you use a debit card or credit card to make a payment, you guarantee that the information you provide to us is true and complete, and that you are authorised to use the debit card or credit card to make the payment. You release us from any claim which may be made against Reward Vaults in the event that the Membership Fee is paid by fraudulent of unlawful means (which is strictly prohibited).
Rewards
We do not take responsibility for any Rewards that you choose to use or not use. We have no control over the conduct of any partner or merchant or their provision of goods or services. Transactions between you and any partner or merchant while using Rewards are at your own risk, and we will not be held liable for any loss or damage you incur in doing so.
Using any fraudulent or illegal means to access Rewards is strictly prohibited. If Rewards are provided in cash, they will be transferred electronically to your nominated bank account. If they are in the form of gift cards, they will be sent to the address you provided in your Account.
It is your responsibility to ensure that all payment details and personal information is up to date. We will not be held responsible for any lost or misdirected funds.
Privacy
We gather personal information from you to allow you to use and access the Platform, as well as to communicate with you, address your inquiries, and fulfill other purposes specified in our Privacy Policy.
We may share this information with third-party service providers that aid us in delivering our Platform, including IT service providers, data storage, web hosting and server providers, professional advisers, third-party payment processors, business partners, and third-party rewards platforms that assist us in providing you with Rewards. We may also be required by law to disclose this information. By using our Platform, you give us permission to disclose your personal information to third-party service providers. Failure to provide this information may result in the inability to access our Platform.
In some cases, we may reveal your personal information to third parties situated outside of Australia who store data.
Our Privacy Policy provides more information on: (1) how we collect and use your personal information; (2) how you may obtain and correct your personal information; (3) how you may file a privacy-related complaint; and (4) our complaint resolution procedure. By providing personal information to us, you agree to us gathering, holding, utilizing, and disclosing your personal information in accordance with our Privacy Policy.
Engaging in any unlawful activities or activities that violate the laws applicable to our Platform, your use of our Platform, or that we consider inappropriate is strictly prohibited .
We reserve the right to monitor and analyze your use of the Platform. The purpose of this is to compile statistical and performance information, which will be presented in an aggregated and anonymized format (Analytics). We and our licensors own all rights, title, and interest in the Analytics, along with all related software, technology, documentation, and content used or provided in connection with the Analytics, including all intellectual property rights in the foregoing. You agree that we may share such Analytics with third parties. However, we will only share the Analytics provided that they do not contain identifying information and are not compiled using a small sample size that could make your personal information identifiable.
The following items relate to our Intellectual Property Rights:
We own or license all rights, title and interest (including Intellectual Property Rights) in our Platform unless otherwise indicated. Your use of our Platform does not grant or transfer to you any rights, title or interest in any Intellectual Property or in relation to our Platform. Without our prior written consent, you must not: a. Copy or use, in whole or in part, any of our Intellectual Property; b. Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our Intellectual Property to any third party; c. Breach any Intellectual Property rights connected with the Platform, including (without limitation) altering or modifying any of our Intellectual Property; causing any of our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of our intellectual property.
During the term of your Membership with Vault Rewards, you grant us a limited license to access, copy, transmit, store, and back up your User Data, which includes information and other data that you provide to us or input into the Platform or generated by your use of the Platform. We may use your User Data for the following purposes:
- To supply our services to you, including for back-ups;
- To diagnose problems with the Platform;
- To enhance and modify the Platform;
- To develop other services, provided that we de-identify the User Data; and
- To perform our obligations under these Terms as reasonably required.
This license will continue for a reasonable period after the termination of your membership with Vault Rewards
Consumer
Under the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws, you may have certain rights, warranties, guarantees, and remedies related to our Platform that cannot be excluded, restricted, or modified (Statutory Rights). We do not exclude your Statutory Rights as a consumer under the ACL. However, any warranties or conditions not guaranteed by the ACL are expressly excluded, including suitability and fitness for purpose warranties related to our Platform and services, except to the extent they are fully expressed in these Terms.
Important Information for Apple Users
If you are accessing our Platform on an iOS device, please take note of the following terms. These Terms are exclusively between you and us, and do not involve Apple Inc. (Apple). As a result, Apple cannot be held responsible for the Platform or any of its contents.
Apple is under no obligation to provide maintenance or support services for our mobile application. However, if the application fails to comply with any relevant warranty, please inform Apple, and they will refund the purchase price of the application. Any other claims, losses, liabilities, damages, costs or expenses resulting from the application’s failure to comply with a warranty are our responsibility.
Apple is not responsible for addressing any claims arising from your use of our mobile application, including but not limited to product liability claims, claims that our application does not comply with any legal or regulatory requirements, or claims arising under consumer protection or similar legislation. Additionally, Apple is not responsible for investigating, defending, settling or discharging any third-party claim that our Platform infringes their intellectual property rights.
You agree to comply with any relevant third-party terms when using our mobile application. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon acceptance of these Terms, Apple will be deemed to have the right to enforce these Terms against you as a third-party beneficiary.
You represent and warrant that you are not located in a country subject to a U.S. Government embargo, designated by the U.S. Government as a “terrorist supporting” country, or listed on any U.S. Government list of prohibited or restricted parties.
Limitation of Liability
We understand that our Platform is important to you, but to the extent permitted by law, we cannot be held liable for any expenses, costs, losses, damages, claims, notices, entitlements, investigations, demands, proceedings, or judgments (collectively referred to as “Liability”), whether direct or indirect, and regardless of whether they are present, unascertained, future or contingent, arising from or connected with your use of the Platform.
Furthermore, we will not be held responsible for any Liability caused by or contributed to by:
- Your acts or omissions;
- Use or application of the Platform by someone other than you or in a manner that is not reasonably anticipated under these Terms;
- Any works, services, goods, materials, or items that are not part of the Platform;
- Interactions between you and any merchant or third party listed on the Platform;
- Any defects, errors, omissions, lack of functionality, suitability, absence, or reduction in any anticipated result, outcome or benefit with respect to the Platform, including the removal of any Reward, merchant, or partner featured on our Platform;
- The Platform being unavailable or any delay in providing the Platform to you for any reason;
- Any illness, injury, or death resulting from the use of the Platform;
- Any transaction entered into between you and any merchant or partner;
- Any Rewards that you receive through the Platform;
- Any Rewards that are lost, altered, damaged, delayed or misdirected (whether or not after their receipt by you) due to any reason beyond our reasonable control;
- Any tax liability you may incur;
- Any event outside of our reasonable control.
This clause will survive the termination or expiry of these Terms. By using our Platform, you acknowledge and agree to these limitations of liability.
Third-Party Services
You acknowledge that the Platform may integrate with or include third-party services or content (collectively “Third-Party Services”) and that we may receive fees and/or other compensation from third parties in connection with the provision of the Platform. We do not control or endorse any Third-Party Services, and your use of them is at your own risk. Links to third-party websites may be available on the Platform. We do not control, endorse, or approve the content of these websites, unless explicitly stated otherwise. It is recommended that you investigate the suitability of Third-Party Services and those websites yourself. We are not responsible for any content, functionality, or services provided by any Third-Party Services, nor for any damages, losses, or expenses that may arise from your use of them. You should review the terms of use and privacy policies of any Third-Party Services before using them to understand the conditions under which you may use them. Your use of Third-Party Services is subject to your agreement to their terms and conditions, and any transactions or other interactions between you and any third party are solely between you and that third party. We do not make any representations or warranties regarding any Third-Party Services or their fitness for any particular purpose, and we disclaim all liability with respect to any Third-Party Services. This section will survive the termination or expiration of these Terms.
Warranties and Indemnities
As a condition of using the Platform, you warrant that you possess the legal capacity, authority, and power to enter into and fulfill your obligations under these Terms. Additionally, you agree to provide us with all necessary information, assistance, and documentation to allow us to provide the Platform, and you guarantee that all information provided to us is truthful, accurate, and complete.
You acknowledge and accept that your use of the Platform is solely at your own risk, and we make no guarantees as to the Platform’s security, timeliness, continuity, error-free operation, or freedom from viruses, nor do we guarantee that it will meet your specific requirements or expectations.
To the extent permitted by law, these Terms exclude all implied terms, conditions, and warranties, including those imposed by statute, whether express or implied, except to the extent that they are fully expressed in these Terms.
You agree to indemnify and hold us harmless from any liability that we may incur as a result of your use of the Platform or any violation of these Terms or applicable law by you. This indemnity is a continuing obligation that exists independently of the other obligations under these Terms and will continue even after Your Membership has expired or been terminated, or these terms and conditions are terminated. You acknowledge that we are not required to incur any liability before exercising our right to indemnification under these Terms.
You have the option to terminate Your Membership at any time by emailing support@vaultrewards.com.au.
We may suspend or terminate your Account and/or Your Membership at our discretion and with no notice.
In the event that we suspend your Account or terminate Your Membership, we will immediately stop providing the Platform and our services to you, and you will no longer be able to access your Account. If your Account is deleted, your Membership will be terminated, and any Rewards that you may have earned will be forfeited.
You may reactivate it at any time, however, any Rewards that were forfeited will remain forfeited and cannot be attributed to your reactivated Account. Additionally, you will need to purchase a new Membership.
Acceptance
By signing up to Reward Vaults or creating an Account, you accept these Terms, which include our Privacy Policy available at www.vaultrewards.com.au. You also agree that we may amend these terms and conditions at any time. You are responsible for ensuring you are aware of the terms and conditions which govern your Account or your Membership from time to time.
If you have any questions, please don’t hesitate to contact us at Vault Rewards Pty Ltd (ABN) 21 666 164 521. You can reach us via email at support@vaultrewards.com.au. This information was last updated in February 2023
