Privacy Policy
At Vault Rewards Pty Ltd (ABN) 21 666 164 521, we prioritize the safeguarding of your personal information. This Privacy Policy outlines our dedication to ensuring the privacy of any personal information you provide us or that we collect while offering our website and mobile application (Services) to you. Throughout this policy, “we,” “us,” and “our” refer to Vault Rewards Pty Ltd.
When you use our Services, we may collect a variety of personal information about you, including but not limited to:
- Your name;
- Your contact details, such as your email address, phone number, and mailing address;
- Your age and/or date of birth;
- Your payment details, such as credit card information (processed through a third-party payment processor);
- Your preferences and opinions;
- Information provided in customer surveys or when participating in competitions;
- Details of products or services you have inquired about or received from us, along with our responses to you;
- Your browsing behavior, such as geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and browser session information;
- Information about your use of our Services, including cookies and communication with our online platform, the type of browser and operating system you use, and your internet service provider’s domain name;
- Additional personal information provided by you or a third party through your use of our Services, associated applications, or social media platforms from which we collect information;
- Any other personal information requested by us or provided by you or a third party.
Rest assured that we take your privacy seriously and will only use your personal information for the purposes specified in this Privacy Policy. We will not share or sell your information to third parties unless necessary for the provision of our Services or required by law.
We recognize that some personal information requires special protection. This includes sensitive information, which pertains to a person’s race, ethnicity, political views, religion, professional associations, philosophy, sexual orientation, criminal record, health status, or biometric data.
While we do not actively seek out sensitive information about our users, we may need to collect such information in certain situations. If this occurs, we will first obtain your consent and will only use the information as required or authorized by law. Rest assured that we will take all necessary steps to protect your sensitive information and maintain your privacy.
We gather personal information in a variety of ways to provide you with our services. These methods include:
- Directly: You may provide us with personal information directly, such as when you create an account or reach out to us via our website’s “contact us” form or through email, online chat, or over the phone.
- Indirectly: We may also collect personal information indirectly, such as when you use our website, send us emails, call us, or make online inquiries.
- From third parties: We collect personal information from third parties, including data about your use of our website from our analytics and cookie providers, as well as information from marketing providers. See our “Cookies” section below for more information about the use of cookies
We use, collect, disclose, and hold personal information for various purposes, which include:
- Providing access and allowing you to use our services, which includes the creation of your login details.
- Delivering our services to you, which also involves providing you with rewards.
- Allowing you to access and use our associated applications and social media platforms.
- Contacting and communicating with you regarding our services.
- Maintaining internal records for administrative, invoicing, and billing purposes.
- Conducting analytics, market research, and business development in order to enhance our services, associated applications, and social media platforms.
- Running promotions, competitions, and offering additional benefits to you.
- Advertising and marketing, which includes sending promotional information about our products and services that we think may be of interest to you.
- Complying with our legal obligations and resolving disputes.
- Considering your employment application if you have applied for a position with us.
- Any other purposes that are required or authorized by law.
We are committed to ensuring that your personal information is not sold to any third parties for their own marketing purposes. However, we may share your personal information in the following situations:
- With third-party service providers who help us deliver our services to you, such as rewards platforms, IT service providers, data storage providers, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators.
- With our employees, contractors, and related entities.
- With our current or potential agents or business partners.
- With sponsors or promoters of any promotions or competitions we run.
- With anyone to whom we may (in good faith) sell or transfer any part of our business or assets.
- With courts, tribunals, and regulatory authorities if you fail to pay for goods or services we provided to you.
- With courts, tribunals, regulatory authorities, and law enforcement officers, as required or authorized by law, in connection with any actual or potential legal proceedings or in order to establish, exercise, or defend our legal rights.
- With third parties, such as Google Analytics, Facebook Pixel, or other relevant analytics businesses, to collect and process data. Please refer to their privacy policies for more information.
Please take the time to carefully review this Privacy Policy. If you choose to provide personal information to us, you acknowledge and agree that we will collect, store, use, and disclose your personal information in accordance with this Privacy Policy. While it is not mandatory to provide us with your personal information, please note that it may impact our ability to provide you with our services or use our website.
We take the protection of personal information seriously, and if we receive your personal information from a third party, we will safeguard it according to the guidelines outlined in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have obtained their consent to share their personal information with us. We will handle the information provided to us by the third party with the same care and confidentiality as we would for any other personal information.
Protecting the personal information that we collect is of utmost importance to us. We have implemented appropriate physical, electronic, and managerial procedures to ensure that the information we collect is secure and protected from unauthorized access, disclosure, misuse, interference, loss, and modification.
However, please note that while we take every precaution to ensure the security of your personal information, we cannot guarantee that information transmitted over the Internet is completely secure. Any transmission or exchange of information is carried out at your own risk. We advise you to take appropriate measures to protect your personal information, such as using a secure internet connection and not sharing personal information with unknown or untrusted sources.
Occasionally, we may use cookies on our online Services. These are small text files that are stored in your computer’s browser to save your preferences. Cookies do not reveal your email address or any other personally identifiable information on their own. However, they do enable us to recognize you when you return to our online Services, and they also allow third-party providers like Google and Facebook to display our advertisements on your social media and online media feeds as part of our retargeting campaigns. If you choose to provide personal information to our online Services, this information may be associated with the data stored in the cookie.
If you prefer, you can disable cookies by adjusting your browser’s settings to reject all or some cookies. Please note that if you choose to block all cookies, including essential cookies, you may not be able to access some or all parts of our online Services.
As part of our commitment to providing valuable resources and information to our users, we may include links to external websites on our Services. We want to make it clear, however, that we have no control over the content, privacy practices, or security measures of these third-party websites.
We take the protection of your personal information very seriously, and while we do our best to ensure the safety and security of our own Services, we cannot guarantee the same level of protection for external websites. Therefore, we cannot be held responsible for any personal information that you may provide while visiting these external websites.
It’s important to note that the privacy policies of these external websites may differ from our own. We strongly encourage you to review their policies carefully before disclosing any personal information. We also recommend that you take appropriate precautions, such as checking the website’s URL and ensuring that the website has a valid security certificate, before entering any personal information.
We reserve the right to modify or update this Privacy Policy at any time and without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer using the contact details provided below. Our Privacy Officer will respond to your inquiry as soon as possible.
Vault Rewards Pty Ltd (ABN) 21 666 164 521 Email: support@vaultrewards.com.au
Please note that this Privacy Policy was last updated in February 2023 and is current as of that date.